We’ve all been there: then the phone rings and you sit there with glassy eyes glued to the screen as if that’s where the answers to the universe are going to be found. “Who is it? Do I know this number? Should I pick up?” That, ladies and gentlemen, is the premise of modern technology—call ID is to protect you from these moments of suspense—but what if nothing, not even call ID, could be trusted? This is where caller ID reputation comes into play, which, believe me, is much bigger than you think.
This, then, raises the question: What is a caller ID reputation?
Here is an answer to the question.
Logical enough, although it seems pretty strange, you don’t really think about it, but phone numbers have their reputations, like your social network profiles or that friend who’s always late. When you or your business make the call, the status of your caller ID can elicit cheers or a ‘Block’ button, or you can say ‘spam alert!’
Simply put, the Caller ID reputation is people’s and carriers’ level of trusting the phone number. If it’s someone that you don’t recognize with a shady number (most likely a telemarketer or some other kind of scammer), the call is going straight to voicemail—you’re lucky. And in the worst case, your number could trigger an association with it as spam or be blacklisted by the various network providers.
Why Should You Care?
Well, unless you like the sound of your voice only, you will need your calls to be answered. But for a business, pocallerler ID reputation is literally leading to lost leads and sales, and, I dare say, a lost sanity.
Just think you could spend several hours rehearsing your well-crafted and ideal sales pitch, and when you get ready to call your potential clients, their lines are idle, everyone is ‘busy’ or, better yet, there is no response to your calls because the phone number you provided looks more like a con. Ouch. This is just like you put on your best clothes and buy yourself some perfume for a date only to be left waiting because your perfume smells like a gym. Not ideal, right?
What Impacts Your Caller ID Display?
All right, then lets get specific. What makes your caller ID good or bad? Here are a few things to keep an eye on:
1. High Call Volumes: Dialling too many numbers at once will make the business appear like a spammer. Moderation is key. Or the “don’t inundate him with phone calls” rule.
2. Frequent Disconnections: In the case where many people are not hanging around to listen to your complete message, the credibility of the number would be an issue. The worst thing people may think is that you’re dull or, even worse, a fraudster. (And you surely do not want that.)
3. Consumer Complaints: Ever heard of the FTC? Yeah, they don’t mess around. To put it another way, you are done if people start complaining about your number because it might go unnoticed.
The Principle of Caller ID Reputation Their actions are proclaimed, and the word goes around their achievement because they have CA Customer Advantage.
The core principle is simple: trust. This is quite similar to when you have an unknown in your book of friends in social networks—you accept if you see that you have common friends, don’t you? Likewise, phones will ring only if the unknown numbers are related to them, and people are more likely to answer the call from the number they recognize. And that is where a good caller ID reputation comes into play—to help build trust information.
The smart way of ensuring that your number is up to date is through the use of online call tracking devices. These tools will enable you to track the responses your calls are getting and, with a little tweak here and there, when things seem a little shady. Whenever you observe that your number is being marked as spam, then you can be able to sort out the problems long before they get to extreme. I think it is one of those ‘cheat sheets’ for managing my phone’s reputation!
How to Improve Your Company’s Caller ID Image
Well, let’s say your number has already plummeted in the “do not answer” category; then what? Don’t panic. It is possible that a damaged Caller ID reputation needs to be repaired, and that can be done over time.
1. Contact your service provider: Sometimes they can clarify any confusion, which is similar to calling your Internet Service Provider after they crippled your internet connection without any good reason.
2. Reduce your call volume: It is also important to make the pace of your calls slower in an effort not to be seen as overactive.
3. Fix your number’s listing: Make sure your number is populated correctly to all the major carriers and databases so people know who is calling.
4. Use online call tracking tools: These are a real godsend when it comes to keeping an eye on and managing your caller ID image.
Final Thoughts
In this current world of robocalls and fraudulent phone calls, having a good reputation in caller ID is not only desirable but crucial. Top 5 Smartphone Trends In 2019 You Need To Know… Your phone number is just like a character in that story. Would you rather be the bad guy that no one listens to or the good guy everyone listens to without questioning?
So, remain active in monitoring your reputation online, do use the call tracking services effectively, and ensure that whatever communication channels have been deployed are clear and trusted. Still, who wants to be outcast when there is something to say or sell?
And remember: “Hello, is it me you’re looking for?” sneers only when people answer their phones. _You’ve got this._
